Support.
Last updated September 23, 2026
We’re here to help with your Lock In account, practice portfolio and live wallet.
Contact us
Email [email protected] with a description of the problem and, if it involves a live transaction, the order ID or transaction signature shown in the app. Never send your private key, recovery material or sign-in codes. Nobody from Lock In will ask for them.
Common questions
- Is practice money real? No. Practice balances are simulated and stay on your device.
- Where is my wallet? Open Settings → Security → Manage live account. Your self-custodial Solana wallet address is shown in your live wallet.
- A trade or withdrawal says pending. Open it again and choose Check. Lock In reuses the same signed transaction and confirms its status on Solana. Do not place a replacement while the outcome is unknown.
- How do I back up or export my wallet? Use Settings → Security → Wallet recovery and export.
- How do I report someone? Use Report on the post, or block the person from their profile.
- How do I delete my account? Settings → Legal and Privacy → Manage live profile → Delete profile.
Policies
Read our privacy policy and terms of use.